Cause B: Layered images and/or annotations.Cause A: Document dimensions are too large.Issue 3: Broken thumbnails, pages won't render, "page cannot be displayed".Issue 2: Timeout during upload or an error regarding file size.Cause C: Document is password-protected or secured.Issue 1: Document upload error or an error occurred.If you are having issues with document upload via API, see the resources available at the DocuSign Developer Center.īefore continuing, ensure the file you are uploading is supported by DocuSign: see Supported File Formats. The issues and solutions presented here are meant to help troubleshoot issues when uploading documents using the DocuSign web application only. For a shorter, quick-troubleshooting article, read: Uploading Documents Quick Troubleshooting. This article will help you diagnose and resolve common issues when uploading PDFs or other document types via the DocuSign web application. Issues Uploading Documents: Common Errors, Causes, and Solutions Overview
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